Privacy Policy – Alexandria Damage Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Alexandria Damage Restoration Pros provides professional property recovery services including water extraction and mold remediation. This policy explains how we collect and protect information through our digital presence. We operate within Alexandria, Virginia to help homeowners and businesses recover from property damage.

This document covers our online interactions and our physical service operations in the local community. We take the privacy of our clients seriously while we perform structural drying and decontamination tasks. By using our services, you agree to the practices described here. We aim to be clear about how your data helps us deliver better restoration results for your property.

Information We Collect

We collect several categories of information to provide accurate estimates and services. This includes your name and contact details provided during consultations. We also gather specific job and property details such as the type of damage and the age of the building. Our team takes photos and creates documentation of the damage for insurance claims assistance.

We collect device and usage data like your IP address and how you navigate our pages using cookies. In some cases, we receive information from service partners like your insurance agent or a plumber who referred our team. This data helps us understand the scope of the restoration work needed at your location.

How We Use Information

The primary purpose of your information is to ensure high quality service delivery and scheduling. We use property details to create accurate estimates and handle billing through your insurance provider. Photos and moisture mapping data are used for insurance documentation and quality control. We also use your contact info for customer support and to send updates about your project status.

Some data helps us improve our digital performance and prevent fraud or unauthorized access. We also process information to ensure safety on the worksite and to meet legal compliance requirements. Using your data allows our technicians to arrive prepared with the right equipment for your specific structural drying needs.

Cookies and Similar Technologies

Our digital platforms use cookies and similar tools to help everything function correctly. Cookies are small files stored on your device that remember your preferences and visits. We use basic types like essential cookies for security and functional cookies to improve your experience. You have the option to limit or clear these cookies through your own browser settings at any time.

Please note that some features may function differently or slower if you choose to disable cookies. These tools do not give us access to your computer or any private information beyond what you choose to share with us during your visit.

Sharing and Disclosure

We share information with service partners and subcontractors who help us complete your restoration project. This may include specialized trades like electricians or plumbers when structural repairs are necessary. We share photos and drying logs with your insurers only after you give us permission to do so. Payment processors receive the data needed to handle your billing securely.

We may also disclose information for safety needs or when required by law to comply with a court order. We do not sell your personal data to third party marketing companies. All sharing is limited to what is necessary to restore your property and manage our business operations effectively.

Data Retention

We keep our business records for as long as needed for operational and safety reasons. We maintain project files and insurance documentation to support any future warranty claims or follow up inspections. Financial records are kept for a specific number of years to meet tax and legal requirements.

Retention periods vary depending on the type of document and the regulations that apply to the restoration industry. Once information is no longer needed for these specific purposes, we use secure methods to delete or destroy the records. This ensures that your private details are not stored longer than is practically necessary for our team to serve you.

Your Choices and Rights

You have practical options regarding how we handle your personal data. You may request to access or update your information if your contact details change. You can also request that we delete your data where appropriate, as long as it does not conflict with our legal or tax obligations. If you wish to manage cookies, you can do so through your browser.

To submit a written request regarding your data, please send a letter by postal mail to 4900 Leesburg Pike Suite # 414, Alexandria, VA 22302, United States. We will review your request and respond according to the privacy laws that apply to our business in Virginia.

Security

Alexandria Damage Restoration Pros uses several safeguards to protect your information from unauthorized access. We restrict data access to only those employees who need it to perform their jobs. Our staff receives training on how to handle sensitive property and insurance information securely. We use reasonable technical and physical protections to keep our digital and paper files safe.

However, no method of storage or transmission over the internet is perfectly secure. We work hard to protect your data but we cannot give an absolute guarantee of total security. We continuously review our safety practices to stay current with modern security standards in the restoration industry.

Children’s Privacy

Our services and online platforms are not directed to children under the age of eighteen. We do not knowingly collect information from children. Our accounts and restoration services are intended for adults or authorized representatives who own or manage property. If we learn that a child has provided us with personal information, we will take immediate steps to delete that data from our systems.

We encourage parents to monitor their children’s online activities to ensure a safe digital environment. Our work focuses on professional property recovery for homeowners and commercial business managers who are legally able to enter into service contracts.

Data Transfers

In some cases, your data may be processed by vendors or software providers located in other states. This often happens with cloud storage or specialized restoration management software. Alexandria Damage Restoration Pros uses reasonable measures to ensure your information remains protected during these transfers.

We choose service providers that follow strong security practices to keep your data safe regardless of their physical location. We remain responsible for how your information is handled even when it is processed by a third party partner. Our goal is to maintain a consistent level of privacy protection for all our clients across Alexandria, Virginia.

Changes to This Policy

Alexandria Damage Restoration Pros may update this privacy policy from time to time to reflect changes in our business or the law. When we make updates, the latest version will always appear on this page. We encourage you to check this page occasionally to stay informed about how we protect your information.

Continued use of our services after any changes indicates that you accept the updated policy. If we make a very large change in how we use your data, we will place a notice on our homepage. This ensures that our neighbors in the local community are always aware of our privacy practices.

Contact Us

If you have any questions or requests regarding this policy, please contact us by mail. You can send your written inquiry to our office at 4900 Leesburg Pike Suite # 414, Alexandria, VA 22302, United States. We prefer receiving privacy requests through the post to ensure we can verify your identity and protect your information.

Our team will review your letter and provide a response as quickly as possible. Please clearly state the nature of your request so we can assist you properly. We value your privacy and welcome your feedback on how we can improve our transparency.

Definitions

Personal information means any data that can identify you, such as your name or address. Processing refers to the actions we take with your data, like collecting, storing, or using it to schedule a job. Service providers are third party companies that help us run our business, such as software firms or payment processors.

Cookies are small text files placed on your computer by websites to remember your settings and track usage. These terms help clarify our policy so you understand exactly how your data is handled. We use these standard definitions to maintain clarity and honesty with all our clients.