Terms and Conditions – Alexandria Damage Restoration Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using our digital platform, you agree to follow these Terms and Conditions as they are currently posted. Any future updates to these rules will also be binding once they are shared on this page. If you continue to use our site after we post revisions, it means you accept the updated language.

We encourage all visitors to review these terms occasionally to stay informed. If you do not agree with these rules, you should stop using the site immediately. These terms apply to all visitors and customers who interact with our business online or in person.

Services

Alexandria Damage Restoration Pros provides a wide range of recovery services including water extraction, structural drying, and mold remediation. We perform on site assessments to determine the scope of damage before starting any repairs. Our availability for specific projects may vary based on your location and the complexity of the damage.

We sometimes work with third party vendors for specialized tasks like electrical or plumbing work. While we aim to provide comprehensive care, our services are limited to the specific tasks outlined in your work order. We reserve the right to decline projects that fall outside of our expertise or safety capabilities.

Quotes, Billing, and Payment

Our team provides initial estimates based on the visible damage found during the first inspection. Final invoices may differ from these estimates if we find hidden issues during the teardown or drying process. We use change orders to document any extra work that becomes necessary. Some projects may require a deposit before we move equipment into your home.

We accept several common payment methods and expect balances to be paid within the timeline on your invoice. Late balances may result in additional fees or interest charges. If you have a dispute about a bill, you must contact us in writing within ten days of the invoice date.

Insurance and Claims Assistance

We offer assistance with documentation and photos to help your insurance claim process move forward. Our team uses industry standard software to create reports that adjusters understand. However, the final decision regarding approvals and payments is made independently by your insurance company.

Alexandria Damage Restoration Pros does not guarantee that your insurer will cover the full cost of the restoration. You remain responsible for any costs or deductibles that the insurance company does not pay. We work as a service provider and do not act as your legal representative or public adjuster during the claims process.

Scheduling, Access, and Site Conditions

We set up specific access windows so our crew can enter your property to check equipment or perform labor. It is the client’s responsibility to ensure that utilities like electricity and water are turned on during the project. You must also provide any necessary permissions for our trucks to park or for us to work in shared spaces.

We may pause work if we find hazardous conditions such as asbestos or structural instability. For safety, please keep pets and minors away from the work area at all times. Failure to provide access may result in delays or additional trip fees on your final bill.

Health and Safety

Our technicians receive training to IICRC standards to ensure every job is done correctly. We use professional PPE and set up containment zones to protect the rest of your home from dust or spores. When necessary, we use negative air machines and EPA registered disinfectants to sanitize your living space.

Our team follows all local safety rules in Alexandria, Virginia to maintain a healthy environment for your family and our staff. We may ask you to avoid certain rooms while drying equipment is running or while chemicals are being applied for your own protection.

Customer Responsibilities

You have an important role in the success of the restoration project. We ask that you remove all jewelry, cash, and other small valuables from the work area before we arrive. You must disclose any preexisting issues such as old leaks or structural damage that might affect our work.

Following our safety instructions and drying guidance is vital for the best results. For example, you should never turn off our air movers or dehumidifiers until a technician says it is okay. Failure to follow these guidelines could lead to secondary damage like mold growth or warped wood.

Warranties and Disclaimers

We provide a limited workmanship warranty that covers the labor performed by our staff. This warranty does not cover preexisting damage, normal wear, or issues caused by hidden conditions we could not see. We are not responsible for damage caused by acts of nature or failures by third party equipment.

Our team does not guarantee that every item can be saved, especially in cases of heavy smoke or sewage. Any warranty claims must be submitted in writing so we can inspect the area. This warranty is only valid if you followed all our drying and safety instructions during the project.

Limitation of Liability

Our liability for any claim is limited to the amount you actually paid for the specific service provided. We are not responsible for indirect or consequential damages such as lost wages or temporary housing costs. This limit applies to the fullest extent allowed by the laws of Virginia.

We work hard to protect your property, but we cannot be held liable for damage that was already present or unavoidable during the restoration process. By hiring our team, you agree to these limits on how much we would owe in a legal dispute. This helps us keep our services affordable for everyone.

Cancellations and Rescheduling

If you need to cancel or reschedule a service visit, please give us as much notice as possible. We may charge a fee for cancellations made less than twenty four hours before a scheduled arrival. For emergency work, such as active flooding, we prioritize rapid response and may handle scheduling differently.

If we arrive at your property and cannot gain access, a trip fee may apply. We reserve the right to reschedule work if weather conditions or staff illness make it impossible to perform the job safely. We will always try to communicate these changes to you immediately.

Intellectual Property

All text, images, logos, and marks found on our website belong to Alexandria Damage Restoration Pros or our licensors. You may not copy, share, or use any of this material without our written permission. This includes our drying logs, photo reports, and educational articles.

We work hard to create original content that helps our clients understand the restoration process. Using our intellectual property for your own business or commercial gain is strictly prohibited. If you want to share a link to our site for informational purposes, you may do so as long as it does not imply an endorsement.

Privacy and Data

We take your data privacy seriously and maintain a separate policy that explains how we handle your information. During a project, we take many photos and moisture readings to document the recovery. These reports are used for our internal records and are shared with your insurance company for review.

We may use these photos for training our staff on how to handle similar damage in the future. We do not sell your personal data to outside marketing firms. For more details on how we store and protect your contact info, please read our full privacy policy on this site.

Third Party Links and Tools

Our website may occasionally mention external resources or tools for your convenience. These might include links to government safety sites or manufacturer websites for the products we use. We do not control these external sites and are not responsible for their content or privacy practices.

You use these third party resources at your own discretion and risk. Mentioning a specific brand or tool does not mean we are legally responsible for how that product performs. We always suggest doing your own research before relying on information from a site that we do not own or manage.

Changes to These Terms

Alexandria Damage Restoration Pros may update these Terms and Conditions at any time. We will post any revisions on this page so you can stay informed about your rights and responsibilities. The latest version of the terms will replace all older versions. We do not have a duty to send individual notices about these changes.

Your continued use of our website or services after a change means you accept the new terms. We suggest checking this page whenever you start a new project with us to ensure you understand our current business practices.

Governing Law and Dispute Resolution

These terms are governed by the laws of Alexandria, Virginia. Any legal actions or disputes must take place in the courts located within this area. Before taking any formal legal action, both parties agree to enter a good faith negotiation period for at least thirty days.

This allows us to try and solve the issue through direct conversation or mediation. We believe that most problems can be fixed through honest communication without the need for a courtroom. This process saves time and money for both our business and our valued customers.

Contact

If you have any written inquiries regarding these terms, please send them to our office. Our postal address is 4900 Leesburg Pike Suite # 414, Alexandria, VA 22302, United States. We prefer receiving legal or formal questions through the mail so we can document the request properly.

Our management team will review your letter and provide a response as soon as possible. Please include your name and project details if you are writing about a specific job. We value your feedback and want to make sure our terms are clear for everyone in the community.

Severability and Entire Agreement

If a court finds that one part of these terms is invalid or cannot be enforced, the rest of the document will stay in full effect. These Terms and Conditions make up the entire agreement between you and our company regarding the use of our website and services.

They replace any older agreements or spoken promises made in the past. No change to these terms is valid unless it is written and posted here by our authorized representatives. This ensures that the rules are the same for every customer we serve in the Alexandria area.

Force Majeure

Alexandria Damage Restoration Pros is not liable for delays or failures to perform our duties caused by events beyond our reasonable control. This includes natural disasters, government orders, or widespread utility failures. We also are not responsible for delays caused by global supply chain issues that make it hard to get building materials.

If such an event happens, we will do our best to resume work as soon as it is safe and possible to do so. We will keep you updated on any major delays that affect your property restoration timeline during these difficult times.